Refund Policy in case of online payment failure

Refund Policy

In the case of any online payment failure but at the same time customer account gets debited, the Hospital will not be accountable for the financial loss. The customer must contact the corresponding bank through which the transaction was made in order to sort the issue. Further if the customer wishes to make the payment once again, it is advisable to initiate the next payment only after a minimum delay of 15 mins after clearing all browser cookies. In case the customer account is debited with the appointment/Teleconsultation charge and the payment confirmation is not received by our application from payment gateway, the user will not receive an appointment confirmation. The amount will be credited back to your account based on the terms and conditions between your bank and the payment gateway. If the bank has confirmed payment to the gateway and still the user does not get the confirmation, the user can reach out to us in the following email id – .Your payment can be validated at the payment gateway on your behalf, and we can respond to your query based on the response we get from the payment gateway. On enquiry and upon satisfaction of the genuineness of the case, the user will be getting a credit back for the fund debited based on the terms and conditions between your bank and the payment gateway, however we cannot guarantee a specific date by which the user will get the amount credited. In any case, Hospital will not be able to provide you with alternate Telecommunications appointment or consultation appointment at Hospital premises in case of payment failure. In case SMS is not received due to any failure in transmission Hospital will not be liable for any inconveniences. Refund will be allowed only if cancellation is done 24 hours prior to the appointment time.

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